Once you have logged into the editor click 'FAQ' from the menu on the left, now click 'Questions' which should have appeared under 'FAQ'.
Managing FAQ
Adding a Question
1)
2)
You will now see a table containing all FAQs for your site. Click 'Add new FAQ' at the top of the page.
3)
You can now enter the details for your new FAQ. You can select a category from the menu, if you don't want the FAQ to appear in a category this can be left blank, for instructions on adding a category click here. Enter your question and answer in the relevant boxes. Tick 'Active' if you would like the question to display on the site, otherwise it will be hidden until made active.
4)
Click Save details to finish creating the FAQ.
Editing a Question
1)
Once you have logged into the editor click 'FAQ' from the menu on the left, now click 'Questions' which should have appeared under 'FAQ'.
2)
You will now see a table containing all FAQs for your site. To help find the question you are looking for choose the status of the FAQ and it's category from the menus at the top of the page and click 'Filter Results'.
3)
Once you have found the FAQ you wish to edit, click 'Edit' in the fifth column of the table. To delete a FAQ click 'Delete' in the sixth column.
4)
After clicking 'Edit' you can adjust the category of the question, the question, the answer and choose whether the FAQ should be active or not (whether it should display on the site). Once you have finished making changes click 'Save details' to finish editing.
Adding or Editing a Category
Categories can be used to sort the FAQs displayed on your site, this can make it easier for users to find the question they're looking for.
1)
Once you have logged into the editor click 'FAQ' from the menu on the left, now click 'Categories' which should have appeared under 'FAQ'.
2)
You will now see a list of all existing categories. To rename an existing category click 'Rename this category' on the right.
3)
Enter the new name and click 'Rename Category'.
4)
To add a category click 'Add New Categories' at the top of the page.
5)
In the 'Add categories' box enter the name of your new category, multiple categories can be created in this box if the names are separated with commas. Click 'Add Categories' to add the new categories.
These categories can now be used to sort your questions.
